CLAIMS

Has the unexpected happened? You can report your claim 24 hours a day 7 days a week using the online form or by calling 1-800-723-3276.

After you have reported your claim, you can expect a claim representative to contact you as quickly as possible. They will answer your questions and provide information to help you. Click here to find a claims representative.

To help you prepare, follow our checklist so you have the information available for the questions we may ask.

You can report your claim using the online form or by calling 1-800-723-3276. Taking photos is a good way to document an accident. However, you should always stay safe. Do not take photos at the scene if doing so puts you or others at risk of injury. Some of the items to photograph are license plate(s) of vehicles involved, damage to vehicles or other property, and landmarks such as street signs or address markers.

Other information you will need is:

  • Policy number
  • Date, location, and description of the accident
  • Year, make, and model of vehicles involved
  • Names of everyone involved in the accident including witnesses
  • Description of injuries
  • Home, work, and cell phone numbers
  • Responding police department and accident report information

Your claim will be assigned to a claims representative who will contact you to answer your questions and obtain additional information. An appraiser will likely need to inspect your vehicle to determine the amount of damage. You may use the body shop of your choice or you can use one of our Customer Select Program body shops. We hope this short video helps explain the claims process and what you can expect.

After an accident, your first concern should be with your safety and then your vehicle. However, you should also protect your personal information to avoid becoming a victim of identity theft. What information should you share with the other driver? You should exchange names and insurance information including the insurance company name and phone number. You should not allow the other driver to take a photo of your driver's license. If you are unable to obtain the other driver's insurance information, then you should ask for their other identification and contact information, such as phone number, address, and driver's license number.

You can report your claim using the online form or by calling 1-800-723-3276.

Some of the information we need is:

  • Policy number
  • Date and Location of Loss
  • Description of Loss
  • Description of Damaged Property
  • Steps Taken To Prevent Further Damage
  • Names of Involved Parties
  • Description of Injuries
  • Home, Work, and Cell Phone Numbers

The claim representative will contact you as quickly as possible to explain the claims process. They will investigate the damage, coverage, and cause of loss. If you haven't done so already, you should take steps to protect your property from further damage. You may also need to take an inventory of damaged property. If your property is uninhabitable due to a covered loss, you may be eligible to receive living or housing expenses. The claim representative will review these coverages with you. Please keep copies of all receipts.

You can report your claim using the online form or by calling 1-800-723-3276.

Some of the information we need is:

  • Policy number
  • Date and Location of Loss
  • Description of Loss
  • Description of Damaged Property
  • Steps Taken To Prevent Further Damage
  • Names of Involved Parties
  • Description of Injuries
  • Home, Work, and Cell Phone Numbers

The claim representative will contact you as quickly as possible to explain the claims process. They will investigate the damage, coverage, and cause of loss. If you haven't done so already, you should take steps to protect your property from further damage. You may also need to take an inventory of damaged property. If your property is uninhabitable due to a covered loss, you may be eligible to receive living or housing expenses. The claim representative will review these coverages with you. Please keep copies of all receipts.

You can report your claim using the online form or by calling 1-800-723-3276.

Please prepare the following information prior to your call:

  • Policy Number
  • Date and Location of Loss
  • Description of Loss
  • Description of Damaged Property
  • Steps Taken To Prevent Further Damage
  • Names of Involved Parties
  • Description of Injuries
  • Home, Work, and Cell Phone Numbers

The claim representative will contact you as quickly as possible to explain the claims process. They will investigate the damage, coverage, and cause of loss. If you haven't done so already, you should take steps to protect your property from further damage. You may also need to take an inventory of damaged property. If your property is uninhabitable due to a covered loss, you may receive living or housing expenses. The claim representative will review these coverages with you. Please keep copies of all receipts.

The State of Indiana requires a completed First Report of Injury form.

Please email the signed form to us at FROI@infarmbureau.com.

If you have any questions regarding the claim process, please contact the Customer Service Center at 1-800-723-3276.

We work directly with local, state, and federal law enforcement to investigate potential fraudulent claims and prosecute those that commit insurance fraud. We also work closely with the Insurance Standards Organization (ISO) and the National Insurance Crime Bureau (NCIB).

You can help by reporting suspected insurance fraud by calling us at 1-800-723-3276 or you can call the NICB hotline at 1-800-TEL-NICB.

As a Member of Indiana Farm Bureau, you are provided with free Identity Fraud Resolution Services powered by Identity Theft 911®.

Call 1-800-723-3276 to receive the following services free of charge:

  • Unlimited one-on-one access to a fraud specialist
  • Proactive assistance after any suspicious activity
  • Advocate-assisted fraud alerts placed with credit bureaus
  • Assistance filing a police report
  • Notification and preparation of all necessary documentation, including an Identity Theft Passport
  • Free 3-in-1 credit report and assistance with credit file freeze
  • One year enrollment in credit monitoring
  • One year enrollment in fraud monitoring of more than 1,000 public record databases
  • An additional year of active follow-up after resolution
  • Up-to-the-minute threat alerts and a wealth of preventative guidelines

For more information, please read the Identity Theft 911® brochure.

We would like to hear from you. Please complete the Claims Satisfaction Survey.

IT PAYS TO BE A MEMBER.

Did you know that as an Indiana Farm Bureau Insurance policyholder you're part of a much larger network? Welcome to the Indiana Farm Bureau, where your annual family membership provides everyone in the household (children to age 25) access to Indiana Farm Bureau Insurance products and services, as well as savings and discounts on purchases, travel, hotels, vehicle rentals, airport parking, theme parks, tickets to attractions and events, and more.

MEMBERSHIP BENEFITS