FAQ

In order to better serve our clients, we added automated phone payment and online payment services. We continue to have customer service representatives standing by. At any time you may call our Customer Service Center at 1.800.723.3276 to speak to a representative.

This is a new kind of bar code called a QR (quick response) code that can be scanned with a mobile device that has scanning application installed. When scanned, it will direct your web browser to the Indiana Farm Bureau Insurance One Time Payment site. You will still be required to enter all of your personal information regarding your payment.

We accept MasterCard, Visa and Discover charge or debit cards, and checks. You may pay online at https://oam.infarmbureau.com/ Electronic Funds Transfer (EFT). Please see What is EFT? by mail in person at one of our 130 sales offices throughout Indiana by calling our Customer Service Center at 1-800-723-3276

Electronic Funds Transfer (EFT) is a service of Indiana Farm Bureau Insurance that provides you a convenient way to pay premium and membership. You approve us to make pre-authorized debits and we would automatically process your payment on-time each month by debiting your bank account. In the event your payment amount changes, we will let you know in ample time for you to ask questions if necessary before we debit your bank account. With this service, you will save the $3.50 service charge and you don't need to do anything except sign up and let us take care of the rest. If that sounds good to you, please let us send you the proper documentation to get you started.

Your account displays policy information only to those persons with a contractual relationship with us. Personal lines insurance policy information displays to the Named Insured and Additional Named Insured. Commercial and Farm insurance policy information displays to the Named Insured. Life insurance policy information displays to the Owner of the policy.

Log into your account. For address changes, select the Contact Us option and choose "Request Address Change" from the topic menu. For phone number changes, select the Contact Preferences option and edit your phone number. For any additional changes to personal information, please contact us at 1-800-723-3276 so we can review your account and make the necessary updates. 

It is possible your membership dues are not set up to invoice with your property and casualty insurance policies. To set this up, contact our Customer Service Center at 1-800-723-3276.

If you have a question regarding the amount due, we recommend you speak to a customer service representative to verify the payment remitted is sufficient to continue coverage on the active insurance policies.

If you are having trouble confirming the correct bank routing number, contact your financial institution or our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database which is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Online payments accepted by your funding organizations are deemed received the day they are submitted. If requested, you will receive a printable e-mail confirmation. Please note, credit card charges that are not approved or deductions that are dishonored by the bank may result in cancellation of insurance for nonpayment of premium.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

No, we do not charge a fee to use the automated service. We  cannot be responsible for any charges you may incur from any financial institution.

If you are not able to make an online payment, our Customer Service Center is available by calling 1-800-723-3276.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you may be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage, however. For assistance, please contact the Customer Service Center at 1-800-723-3276.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

The life insurance policy has an outstanding loan balance. The minimum amount due is the premium due for the policy installment. The maximum amount due is the premium due plus the annual interest on the loan. You can choose to pay the interest as part of your on-line payment by paying the maximum amount due.

Note: The payment will not reduce the amount of the policy loan. Loan payments can be made by calling our Customer Service Center at 1-800-723-3276.

If you are the payor on the account, we will email you a notice when a new eligible invoice is available. You will no longer receive a paper invoice in the U.S. mail. To view your available invoices, log into your account and select Payments. For your convenience, you will be able to access up to a full year of invoices online.

A current list of your eligible invoices can be viewed on the Notifications page. Not all invoice types are eligible for electronic delivery at this time. As additional invoice types become available, we will send you email notifications and your current paperless preference will be applied.

A fee is charged if you elect to pay your premium in installments. You can avoid installment fees by paying your entire premium for the policy term in full or by signing up for Electronic Funds Transfer (EFT).

By electing to go paperless, you are choosing to stop receiving eligible invoices by U.S. mail. You can electronically view and print these documents and bills through your account. 

You must be registered for an online account to receive paperless invoices. Log into your account, select Notifications, and update the Paperless preference for Invoices.

Property/Casualty insurance policies insure property and provide liability protection and medical coverage in the event of an accident. Common P/C policies insure auto, home, crops, commercial operations, farms, a renter's possessions, condos, mobile homes, motorcycles, boats, and RVs.

Membership in Indiana Farm Bureau is required to purchase auto, crop, commercial, farm, renter's, condo, mobile home, motorcycles, boat, RV and homeowner's policies.

To learn more about your many benefits, visit the Indiana Farm Bureau Web site.

Visit or call your local Indiana Farm Bureau Insurance county office or our Customer Service Center at 1-800-723-3276. Additional information is also located on our website  www.infarmbureau.com under the payment options link.

The Auto ID Card and Insurance Declaration are PDF documents requiring Adobe Reader to view. They also open in a new window. Some internet browsers such as Google Chrome and Safari block pop ups. Changing your preferred browser pop up settings could resolve the issue. If you continue to experience issues, please contact our Customer Service Center at 1-800-723-3276.

The Online Account Manager payment service requires that the payment method (checking, savings, Visa, MasterCard or Discover) be entered before the payment is scheduled. If you do not wish to continue to use that payment method for future payments, you can delete it after the payment has processed.

Automatic Payment allows users with an online account to set up automatic payments for outstanding invoices. By simply choosing the payment date (from 10 days prior up to the due date) and the desired payment method (checking, savings, Visa, MasterCard or Discover), the payment will automatically process for the invoice amount each time a new invoice is generated.

Automatic payments can be discontinued by selecting "Manage Automatic Payments" on the invoice on the Payments page. From there you can access options to change or delete the automatic payment. If you need assistance, contact our Customer Service Center at 1-800-723-3276.

Contact Us if you have questions. Also, see Terms and Conditions for more information.

We will email you a notice when any new eligible policy document is available. You will no longer receive paper policy documents in the U.S. mail. To view your available policy documents, log into your account and click the "Policy Documents" option. For your convenience, up to three years of policy documents are online for auto and home/dwelling.

A current list of your eligible policy documents can be viewed on the Notifications page in your account. Not all document types are eligible for electronic delivery at this time. As additional policy document types become available, we will send you email notifications and your current paperless preference will be applied.

You must be registered for an online account to receive or discontinue paperless policy documents. Log into your account, select Notifications, and update the Policy Documents Paperless Document Delivery preference.

A policy discount for accepting paperless delivery of qualifying farm, auto, home or dwelling policy documents.

You must be registered for an online account. Log into your account, select Notifications, and update the Document Delivery for Policy Documents to Paperless. You must accept the Paperless Delivery Agreement to be eligible for the discount. Only a Named Insured or Policy Owner is eligible to select paperless delivery for policy documents. Select the paperless preference for policies where you are a Named Insured. The discount will be removed from the policy(ies) if you return to U.S. mail as the delivery method.

If the Named Insured on the Rural Guardian, Commercial or Umbrella policy is a business entity and wants to register for an online account, please contact our Customer Service Center at 1-800-723-3276 for assistance.  

If you enroll in paperless policy documents when you apply for insurance, the Paperless Discount will be applied to qualifying policies as of the effective date of the policy. If you wait until after the policy is issued, the Paperless Discount will be applied to qualifying policies on the date you successfully enroll in paperless policy documents. 

No, you only need to be paperless for policy documents to qualify for the discount.

The best time to bundle is when you are shopping for insurance. Indiana Farm Bureau Insurance offers savings opportunities to our customers who have more than one insurance policy with us.

If you have an auto insurance policy with Indiana Farm Bureau Insurance, contact your local insurance agent or get a quote online to see how you may save by bundling your policies.

Yes. You can apply to purchase auto insurance online at any time. When you are ready to move forward with home insurance, simply reach out to your local Indiana Farm Bureau Insurance agent or get a quote online.

If you cancel a policy, you may no longer qualify for the Multi-Line Discount.

You could save up to 23% on your auto insurance and up to 20% on your homeowners insurance by bundling your policies at Indiana Farm Bureau Insurance.

Click here to learn about Insurance Scoring

A policy discount for accepting paperless delivery of qualifying farm, auto, home or dwelling policy documents.

In order to better serve our clients, we added automated phone payment and online payment services. We continue to have customer service representatives standing by. At any time you may call our Customer Service Center at 1.800.723.3276 to speak to a representative.

We accept MasterCard, Visa and Discover charge or debit cards, and checks. You may pay online at https://oam.infarmbureau.com/ Electronic Funds Transfer (EFT). Please see What is EFT? by mail in person at one of our 130 sales offices throughout Indiana by calling our Customer Service Center at 1-800-723-3276

Electronic Funds Transfer (EFT) is a service of Indiana Farm Bureau Insurance that provides you a convenient way to pay premium and membership. You approve us to make pre-authorized debits and we would automatically process your payment on-time each month by debiting your bank account. In the event your payment amount changes, we will let you know in ample time for you to ask questions if necessary before we debit your bank account. With this service, you will save the $3.50 service charge and you don't need to do anything except sign up and let us take care of the rest. If that sounds good to you, please let us send you the proper documentation to get you started.

If you have a question regarding the amount due, we recommend you speak to a customer service representative to verify the payment remitted is sufficient to continue coverage on the active insurance policies.

If you are having trouble confirming the correct bank routing number, contact your financial institution or our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database which is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Online payments accepted by your funding organizations are deemed received the day they are submitted. If requested, you will receive a printable e-mail confirmation. Please note, credit card charges that are not approved or deductions that are dishonored by the bank may result in cancellation of insurance for nonpayment of premium.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

If you are not able to make an online payment, our Customer Service Center is available by calling 1-800-723-3276.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you may be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage, however. For assistance, please contact the Customer Service Center at 1-800-723-3276.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

Visit or call your local Indiana Farm Bureau Insurance county office or our Customer Service Center at 1-800-723-3276. Additional information is also located on our website  www.infarmbureau.com under the payment options link.

This is a new kind of bar code called a QR (quick response) code that can be scanned with a mobile device that has scanning application installed. When scanned, it will direct your web browser to the Indiana Farm Bureau Insurance One Time Payment site. You will still be required to enter all of your personal information regarding your payment.

It is possible your membership dues are not set up to invoice with your property and casualty insurance policies. To set this up, contact our Customer Service Center at 1-800-723-3276.

If you have a question regarding the amount due, we recommend you speak to a customer service representative to verify the payment remitted is sufficient to continue coverage on the active insurance policies.

If you are having trouble confirming the correct bank routing number, contact your financial institution or our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database which is updated monthly. Alternatively, payment can be initiated using a credit card.

Every page on our Web site has a digital certificate by RSA Data Security/Secure Server CA. We use Secure Sockets Layer (SSL) and 128-bit encryption.

Electronic payments initiated from a checking or savings account, Visa, MasterCard or Discover are accepted.

No, we do not charge a fee to use the automated service. We  cannot be responsible for any charges you may incur from any financial institution.

The most common reason a client does not receive confirmation is because the e-mail address was entered incorrectly. It is also possible the email was blocked or marked as spam.

The life insurance policy has an outstanding loan balance. The minimum amount due is the premium due for the policy installment. The maximum amount due is the premium due plus the annual interest on the loan. You can choose to pay the interest as part of your on-line payment by paying the maximum amount due.

Note: The payment will not reduce the amount of the policy loan. Loan payments can be made by calling our Customer Service Center at 1-800-723-3276.

If you are the payor on the account, we will email you a notice when a new eligible invoice is available. You will no longer receive a paper invoice in the U.S. mail. To view your available invoices, log into your account and select Payments. For your convenience, you will be able to access up to a full year of invoices online.

A current list of your eligible invoices can be viewed on the Notifications page. Not all invoice types are eligible for electronic delivery at this time. As additional invoice types become available, we will send you email notifications and your current paperless preference will be applied.

A fee is charged if you elect to pay your premium in installments. You can avoid installment fees by paying your entire premium for the policy term in full or by signing up for Electronic Funds Transfer (EFT).

By electing to go paperless, you are choosing to stop receiving eligible invoices by U.S. mail. You can electronically view and print these documents and bills through your account. 

You must be registered for an online account to receive paperless invoices. Log into your account, select Notifications, and update the Paperless preference for Invoices.

Property/Casualty insurance policies insure property and provide liability protection and medical coverage in the event of an accident. Common P/C policies insure auto, home, crops, commercial operations, farms, a renter's possessions, condos, mobile homes, motorcycles, boats, and RVs.

Membership in Indiana Farm Bureau is required to purchase auto, crop, commercial, farm, renter's, condo, mobile home, motorcycles, boat, RV and homeowner's policies.

To learn more about your many benefits, visit the Indiana Farm Bureau Web site.

Visit or call your local Indiana Farm Bureau Insurance county office or our Customer Service Center at 1-800-723-3276. Additional information is also located on our website  www.infarmbureau.com under the payment options link.

Contact Us if you have questions. Also, see Terms and Conditions for more information.

If you have an auto insurance policy with Indiana Farm Bureau Insurance, contact your local insurance agent or get a quote online to see how you may save by bundling your policies.

If you cancel a policy, you may no longer qualify for the Multi-Line Discount.

Click here to learn about Insurance Scoring

This is a new kind of bar code called a QR (quick response) code that can be scanned with a mobile device that has scanning application installed. When scanned, it will direct your web browser to the Indiana Farm Bureau Insurance One Time Payment site. You will still be required to enter all of your personal information regarding your payment.

Your account displays policy information only to those persons with a contractual relationship with us. Personal lines insurance policy information displays to the Named Insured and Additional Named Insured. Commercial and Farm insurance policy information displays to the Named Insured. Life insurance policy information displays to the Owner of the policy.

Log into your account. For address changes, select the Contact Us option and choose "Request Address Change" from the topic menu. For phone number changes, select the Contact Preferences option and edit your phone number. For any additional changes to personal information, please contact us at 1-800-723-3276 so we can review your account and make the necessary updates. 

If you are having trouble confirming the correct bank routing number, contact your financial institution or our Customer Service Center for assistance. All routing numbers are verified by the Thomson Financial database which is updated monthly. Alternatively, payment can be initiated using a credit card.

No, we do not charge a fee to use the automated service. We  cannot be responsible for any charges you may incur from any financial institution.

If you have a past due amount for coverage incurred prior to cancellation of your insurance policy, you may be able to make an online payment for the balance due. Making this payment will NOT reinstate your coverage, however. For assistance, please contact the Customer Service Center at 1-800-723-3276.

If you are the payor on the account, we will email you a notice when a new eligible invoice is available. You will no longer receive a paper invoice in the U.S. mail. To view your available invoices, log into your account and select Payments. For your convenience, you will be able to access up to a full year of invoices online.

A current list of your eligible invoices can be viewed on the Notifications page. Not all invoice types are eligible for electronic delivery at this time. As additional invoice types become available, we will send you email notifications and your current paperless preference will be applied.

A fee is charged if you elect to pay your premium in installments. You can avoid installment fees by paying your entire premium for the policy term in full or by signing up for Electronic Funds Transfer (EFT).

By electing to go paperless, you are choosing to stop receiving eligible invoices by U.S. mail. You can electronically view and print these documents and bills through your account. 

You must be registered for an online account to receive paperless invoices. Log into your account, select Notifications, and update the Paperless preference for Invoices.

The Auto ID Card and Insurance Declaration are PDF documents requiring Adobe Reader to view. They also open in a new window. Some internet browsers such as Google Chrome and Safari block pop ups. Changing your preferred browser pop up settings could resolve the issue. If you continue to experience issues, please contact our Customer Service Center at 1-800-723-3276.

The Online Account Manager payment service requires that the payment method (checking, savings, Visa, MasterCard or Discover) be entered before the payment is scheduled. If you do not wish to continue to use that payment method for future payments, you can delete it after the payment has processed.

Automatic Payment allows users with an online account to set up automatic payments for outstanding invoices. By simply choosing the payment date (from 10 days prior up to the due date) and the desired payment method (checking, savings, Visa, MasterCard or Discover), the payment will automatically process for the invoice amount each time a new invoice is generated.

Automatic payments can be discontinued by selecting "Manage Automatic Payments" on the invoice on the Payments page. From there you can access options to change or delete the automatic payment. If you need assistance, contact our Customer Service Center at 1-800-723-3276.

Contact Us if you have questions. Also, see Terms and Conditions for more information.

We will email you a notice when any new eligible policy document is available. You will no longer receive paper policy documents in the U.S. mail. To view your available policy documents, log into your account and click the "Policy Documents" option. For your convenience, up to three years of policy documents are online for auto and home/dwelling.

A current list of your eligible policy documents can be viewed on the Notifications page in your account. Not all document types are eligible for electronic delivery at this time. As additional policy document types become available, we will send you email notifications and your current paperless preference will be applied.

You must be registered for an online account to receive or discontinue paperless policy documents. Log into your account, select Notifications, and update the Policy Documents Paperless Document Delivery preference.

A policy discount for accepting paperless delivery of qualifying farm, auto, home or dwelling policy documents.

You must be registered for an online account. Log into your account, select Notifications, and update the Document Delivery for Policy Documents to Paperless. You must accept the Paperless Delivery Agreement to be eligible for the discount. Only a Named Insured or Policy Owner is eligible to select paperless delivery for policy documents. Select the paperless preference for policies where you are a Named Insured. The discount will be removed from the policy(ies) if you return to U.S. mail as the delivery method.

If the Named Insured on the Rural Guardian, Commercial or Umbrella policy is a business entity and wants to register for an online account, please contact our Customer Service Center at 1-800-723-3276 for assistance.  

If you enroll in paperless policy documents when you apply for insurance, the Paperless Discount will be applied to qualifying policies as of the effective date of the policy. If you wait until after the policy is issued, the Paperless Discount will be applied to qualifying policies on the date you successfully enroll in paperless policy documents. 

No, you only need to be paperless for policy documents to qualify for the discount.

A policy discount for accepting paperless delivery of qualifying farm, auto, home or dwelling policy documents.

The best time to bundle is when you are shopping for insurance. Indiana Farm Bureau Insurance offers savings opportunities to our customers who have more than one insurance policy with us.

If you have an auto insurance policy with Indiana Farm Bureau Insurance, contact your local insurance agent or get a quote online to see how you may save by bundling your policies.

Yes. You can apply to purchase auto insurance online at any time. When you are ready to move forward with home insurance, simply reach out to your local Indiana Farm Bureau Insurance agent or get a quote online.

If you cancel a policy, you may no longer qualify for the Multi-Line Discount.

You could save up to 23% on your auto insurance and up to 20% on your homeowners insurance by bundling your policies at Indiana Farm Bureau Insurance.

Yes, you can apply to switch your auto and home insurance to Indiana Farm Bureau Insurance. You can start the process by requesting a free quote online or contacting one of our local insurance agents. If you get a quote seven or more days prior to your current policy’s expiration date, you may qualify for the Advance Quoted Discount.

Yes, you can apply to switch your auto and home insurance to Indiana Farm Bureau Insurance. You can start the process by requesting a free quote online or contacting one of our local insurance agents. If you get a quote seven or more days prior to your current policy’s expiration date, you may qualify for the Advance Quoted Discount.